Starbucks Coffee Company
Starbucks is an American coffee company and coffeehouse chain based out of Seattle, Washington.
Starbucks employs over 238,000 people, worldwide and trains their Baristas using an e-learning platform built on WordPress, BuddyPress and BadgeOS – developed in partnership with WebDevStudios.
Starbucks Employee Training
WebDevStudios worked with Brand Connections to develop an employee training system for Starbucks using WordPress and BuddyPress. As a team of coffee lovers, we were very excited to help Starbucks use the best open source CMS available to teach and quiz their new baristas on how to operate new equipment on this custom Learning Management System (LMS).
We set up an automated nightly schedule to import new employee data from internal CSV files to WordPress and BuddyPress. Our custom migration scripts add cities as BuddyPress groups, then import the employees in those cities as members and assign them to their groups. This automated script also updates any important city and employee metadata like group admins.
Using WordPress Custom Post Types and Gravity Forms, we created a quiz system where employees can watch equipment operation training videos and then take a multiple choice quiz based on the information provided in the video. Integration with Google Charts API allows managers to log in and see visual statistics on how employees scored. Detailed reports can now also be queried and exported.