Account Manager
We’re searching for an Account Manager to join our talented team at WebDevStudios.
Employment type: Full-time
Location: Remote work
Compensation: $80,000-$100,000 (USD), based on your sales experience
Are you passionate about client success? Are you a results-oriented, knowledgable, strong communicator with experience in new client sales and managing client accounts? We are a team of innovative and creative thinkers who build awesome things for amazing clients! If you’re up for the challenge, we have an exciting opportunity for you to join our team at WebDevStudios!
Qualities that matter to our team:
- Someone who has a positive attitude, with a good work ethic, and a team player.
- Individuals who are not afraid to ask for help, are teachable, a quick study, and have the ability to be flexible when challenges arise.
- Someone who understands the importance of deadlines and can complete a variety of tasks throughout the week.
- A team member who is willing to participate in company paid training courses to further their skillset.
- Someone who is comfortable communicating on technology and enjoys working remotely.
Your Day-To-Day
- Build and strengthen client relationships to achieve long-term partnerships – your goal is to both build and retain our client accounts.
- Act as the main point of contact in any circumstance relating to client concerns and needs – this means partnering with the project team when necessary to make swift executive decisions that will lead to client satisfaction.
- Maintain accurate and up to date client business records, keeping track of leads, contract renewals, project contracts, contract addendums, etc.
- As a member of the business development team, work with project management, strategy and engineering as needed – this means you are a team player and consider team success when making decisions.
- Develop a knowledgeable understanding of WebDevStudios products and service offerings to better sell to new clients and upsell and cross-sell to existing clients.
Responsibilities
- Act as the main point of contact for potential sales leads, new and existing clients.
- Develop close relationships with our clients in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products and services.
- Engage with clients to ensure they’re receiving services and products that are of interest and are within their budget and meet their needs.
- Develop a knowledgeable understanding of WebDevStudios products and service offerings to better sell, upsell, and cross-sell.
- Generate progress reports as needed to review the status of accounts with internal stakeholders.
- Run the sales process for new sales and scope new client needs.
- Communicate daily with clients and WDS team members over email, Slack, phone and video chat. Use common software programs such as Word, Excel, Panda Doc and Hubspot.
- Responsible for communication to the team regarding all new, upcoming projects, as well as renewed retainer agreements.
Requirements
- You are experienced working in a customer-facing role and comfortable discussing budgets, timelines, and project requirements.
- Ability to build trust with our clients to secure long-term relationships.
- You have a proven track record of positive customer feedback.
- You are effective at problem-solving, conflict resolution, and context-switching.
- You are motivated by impact, whether it is achieved by creating client success, helping the team work through a challenge, or working with some of the most valued clients in the world.
- You get things done while being proactive when possible to mitigate client concerns.
- You have the ability to multitask and juggle several responsibilities simultaneously – this is important as you will be managing multiple accounts.
- You have strong written and verbal communication skills – you are willing to jump on a meeting with a client to discuss challenges as they arise.
- You have excellent attention to detail and organizational skills.
Oh, the benefits
We know the value in supporting our employees’ holistic well-being, and we make sure our benefits package reflects our commitment to our team.
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100% Paid Medical
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Paid Sick Leave
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Unlimited Flex Time
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25 days paid time off
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Work from anywhere
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401K + Employer Match
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Continuing Education
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Parental Leave
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Annual Company Retreat
*No third parties or outsourcing agencies will be considered, but we are open to worldwide applicants!
WebDevStudios is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We give each application consideration, but please do be patient as we go through all of the applications received. We will read them all and will be contacting eligible applicants within the next week or two.
Join our amazing company!
It’s an exciting time for WebDevStudios! As we continue to grow, we strive to remain as adaptable, motivated, and responsive to our new employees as we are to our clients. We pride ourselves on being passionate, creative, innovative, and most of all, a great team to work with! We could not accomplish what we do every day without our employees and the wonderful jobs they do; they are our most valuable resources.